Delta pays up

So I had a very bad experience with the checkin agents at terminal 2 at the JFK airport. They were really rude and mean and refused to help me with my luggage problem - I was trying to be nice, but they were not being nice in return. It ended in me having to run from terminal to terminal to sort out the problem and having an agent roll her eyes at me say rude things when I said (nicely) "I'm just asking because this is what i was told to do and I want to make sure my suitcase doesn't stay in NY".

I ended up writing a letter to delta after I got past security. I heard from them today and they are offering me a $100 voucher to be used in the next year. While this doesn't really help, I was happy to get an email from their head people saying sorry.

I'm kind of bummed because so much of this could have been avoided with just a little kindness, understanding and care from the agent at delta. I remember a gentleman in London last year saying something very nice:

We were standing in line and having to purchase 20 one-week ride passes for the subway. Due to the computer system, they cannot just punch in 20 and be done - each had to be paid for and activated separately and it was taking a fair bit of time. The people waiting in line behind us starting to complain that we were taking too much time - they actually starting using fairly bad language and then walked away. I felt bad that we were holding up the line and apologized to the ticket agent.

He said, " you have nothing to apologize for. We are trained that our line is only one customer long. We take care of who is in front of us and don't worry about anyone else until you are satisfied."

I thought that was nice.

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